Return Policy
Please contact us before returning so we can solve any issues you may have. If you’re not completely satisfied with your purchase, you can return your ToothShower to us in its original condition (please note that for best results, we recommend using your ToothShower for 7–14 days to feel the great effects of your appliance).
In order to be eligible to return your ToothShower, you must contact us via email within 30 days of receiving your ToothShower. Returns will not be accepted beyond this time. The purchase price of the ToothShower will be returned minus shipping and handling.
To initiate a return, simply send us an email at info@toothshower.com
Returns
Our policy lasts 30 days. If 30 days have gone by since receiving your purchase, unfortunately we cannot offer you a refund or exchange. Accessory tip purchases are non-refundable.
Please contact us before returning so we can solve any issues you may have. If you’re not completely satisfied with your purchase, you can return your ToothShower to us in its original condition (please note that for best results, we recommend using your ToothShower for 7–14 days to feel the great effects of your appliance).
In order to be eligible to return your ToothShower, you must contact us via email within 30 days of receiving your ToothShower. To complete your return, we require a receipt or proof of purchase. The purchase price of the ToothShower will be returned minus shipping and handling. To initiate a return, simply send us an email at info@toothshower.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@toothshower.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@toothshower.com and send your item to: ToothShower, LLC, 105 Airport Road, Pottstown, PA 19464 United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to: Buckman’s Inc., Attn: ToothShower, LLC, 105 Airport Road, Pottstown, PA 19464 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.